Refund Policy
Effective Date: November 4, 2025
Last Updated: November 4, 2025
14-Day Refund Policy
CarCheck offers refunds within 14 days of purchase under specific conditions. As a digital service provider, we understand that certain circumstances may warrant a refund despite immediate report delivery.
1. Refund Policy Overview
CarCheck provides refunds within 14 days of purchase under specific circumstances outlined below. While our service provides immediate digital delivery of comprehensive vehicle history information, we recognize that certain situations may warrant a refund.
This policy balances the nature of our digital service delivery with fair customer protection and reasonable business practices.
2. 14-Day Refund Window
Customers have exactly 14 calendar days from the date of purchase to request a refund under the qualifying conditions listed in this policy.
- Refund Period: 14 calendar days from purchase date
- Request Method: Email support@historivin.store with your request
- Processing Time: Approved refunds processed within 5-7 business days
- Refund Method: Original payment method used for purchase
3. Qualifying Conditions for Refunds
Refunds within the 14-day window may be approved for the following situations:
✓ Technical Service Failure
If our system fails to generate or deliver a report due to technical issues on our end.
✓ Incorrect VIN Processing
If we process an incorrect VIN due to a system error (not customer input error).
✓ Duplicate Charges
If you were charged multiple times for the same report due to payment processing errors.
✓ Service Unavailable for VIN
If we cannot provide any meaningful data for a valid VIN due to database limitations.
4. Non-Qualifying Scenarios
The following scenarios do NOT qualify for refunds, even within the 14-day window:
Customer Input Errors
If you enter the wrong VIN number, we will still generate a report for the VIN provided.
Limited Historical Data
Some vehicles may have limited historical data. We deliver all available information regardless of quantity.
Clean History Reports
A “clean” report showing no accidents or issues is still valuable and complete information.
Change of Mind
Changing your mind about purchasing the vehicle after receiving the report does not qualify for a refund.
Dissatisfaction with Content
Dissatisfaction with the information content when the report contains all available data from our sources.
5. What Our Service Includes
When you purchase a CarCheck vehicle history report for $39.99, you receive:
- Comprehensive vehicle history report based on the VIN provided
- Accident and damage history (when available)
- Title information and ownership history
- Mileage verification and odometer readings
- Safety recall information
- Market value analysis
- Service and maintenance records (when available)
- Email delivery within 6-12 hours (usually 1-2 hours)
6. How to Request a Refund
If you believe your situation qualifies for a refund under our policy:
- Contact us within 14 days: Email support@historivin.store
- Include your order details: Purchase date, VIN number, and payment information
- Explain the qualifying reason: Clearly describe why you believe a refund is warranted
- Provide evidence if applicable: Screenshots of errors or technical issues
- Response time: We will review and respond within 24-48 hours
7. Before You Purchase
To minimize the need for refunds, please ensure you:
- Double-check the VIN: Ensure the VIN is entered correctly
- Verify your email: Make sure your email address is correct for report delivery
- Understand the service: We provide historical data available in our databases
- Check your needs: Consider if you really need the vehicle history report
- Read our Terms: Review our Terms of Service before purchasing
8. Customer Support
Our customer support team is available to help with:
- Refund requests and eligibility determination
- Technical issues with report delivery
- Questions about report content and interpretation
- Assistance with VIN lookup (if you're having trouble finding it)
- Guidance on understanding your vehicle history report
- General questions about our service
9. Processing and Delivery Issues
If you experience delivery issues before requesting a refund:
- Check your spam/junk email folder
- Ensure your email can receive attachments up to 10MB
- Wait up to 12 hours for delivery (most reports arrive within 1-2 hours)
- Contact our support team if you haven't received your report within 24 hours
We will work to resolve delivery issues. If we cannot resolve the technical problem, this may qualify for a refund under our technical service failure provision.
10. Legal and Regulatory Compliance
Our refund policy complies with applicable consumer protection laws and regulations governing digital services. This policy provides a fair balance between customer rights and business requirements for digital service delivery.
11. Dispute Resolution
If you disagree with a refund decision, you may escalate your concern by providing additional documentation. We are committed to fair resolution of all customer concerns within the bounds of this policy.
12. Policy Updates
We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after policy changes constitutes acceptance of the updated policy.
13. Contact Information
For refund requests or questions about this policy:
Email: support@historivin.store
Website: https://historivin.store
Response Time: 24-48 hours
14. Acknowledgment
By purchasing a CarCheck vehicle history report, you acknowledge that you have read, understood, and agree to this refund policy. You understand that refunds are available within 14 days under the specific qualifying conditions outlined above.